Refund policy

Last updated: 23 July 2026

Stripe Managed Payments acts as merchant of record for eligible card or bank purchases and handles checkout, receipts, subscription billing, and transaction support. NOWPayments processes crypto invoices and payment status; crypto is priced in EUR and paid to the configured merchant wallet. dkrypt handles product-level support and any refund request under this policy, the provider rules, and applicable law.

Refund period

You may request a refund within 14 days of a transaction. Requests are assessed under this policy and applicable law. Nothing in this policy limits mandatory consumer rights.

How to request a refund

For Stripe purchases, open the dkrypt billing portal or contact contact@dylib.dev. For crypto purchases, include the purchase email, NOWPayments invoice or payment identifier, wallet address, and enough transaction information to locate the payment. Do not send full card details or private keys.

Technical problems and cancellations

For persistent technical defects, contact contact@dylib.dev. Stripe subscriptions can be canceled through the billing portal or receipt link. Crypto renewal can be stopped from dkrypt immediately. Cancellation does not automatically refund a completed payment.

Processing

Approved refunds are generally returned to the original payment method. Processing times vary, and paid access may end when a transaction is refunded.