Refund policy

Last updated: 23 July 2026

Paddle is the authorized reseller and merchant of record for dkrypt subscriptions. Paddle handles payments, receipts, cancellations, and refund processing under the Paddle Refund Policy.

Refund period

You may request a refund within 14 days of a transaction. Requests are assessed under Paddle's policy and applicable law. Nothing in this policy limits mandatory consumer rights.

How to request a refund

Use the manage-subscription or support link in your purchase receipt, open the dkrypt billing portal, or visit Paddle Buyer Support. Include the purchase email and enough transaction information to locate the payment.

Technical problems and cancellations

For persistent technical defects, contact contact@dylib.dev. Subscriptions can be canceled at any time through the billing portal or receipt link. Cancellation prevents future renewals but does not automatically refund a completed payment.

Processing

Approved refunds are generally returned to the original payment method. Processing times vary, and paid access may end when a transaction is refunded.